Our customer service team is essential to Little Burgundy’s success by being a primary point of contact for our internal and external customers. This inbound call center employs people who can provide a great customer experience through problem solving and resolution skills, leaving a lasting impression with our customers.
Team Lead
- Start your day by providing development and support to your team of customer service agents.
- Constantly monitor the quality of customer interactions and look for ways to improve their level of service.
- Help develop employees by teaching them how to efficiently resolve challenges for our customers.
Growth Opportunities
- Receive training on professional skills like customer service and management.
- Get opportunities for career advancement in your department and others.
- Feel the reward and accomplishment of building a successful team.
- See more work perks HERE.
You Are Good At:
- Commitment
- Accountability
- Being Reliable
- Inspiring and Leading Others
"As a young sneakerhead, I ordered my first pair of Reebok Pumps from Little Burgundy back in 2008 and had no idea that I would be joining the company on its 10th anniversary. Little Burgundy is a great place for anyone wanting to work in, and learn about the footwear industry. In the short time that I’ve been here, I’ve had the chance to be a part of some really exciting projects, and most importantly, I get to work with a friendly and motivated team that I can call a family.”
Kevin Smith, Team lead
Customer Service Representative
Your Typical Day
- Your primary focus each day will be helping our customers and store employees with anything they need through phone calls, online chat, text and more!
- Suggest options to resolve the customer's request and also offer opportunities to purchase additional product.
Growth Opportunities
- Receive training on professional skills to help you in your career.
- Get opportunities for career advancement in your department or others in the company.
- See more work perks HERE.
You Are Good At:
- Multitasking
- Negotiating
- Being Reliable
- Problem Solving
- Customer Service
"I do believe that having a deep customer centricity focus and enhancing the overall customer experience from discovery, to buying and post purchase is without a doubt at the core of doing great and long-term commerce. Our customer service team aims for never-ending improvements from helping customers in getting the right fit, to answering their questions on shoe care and product quality, or simply providing their help for a smooth exchange, return and reimbursement process."
Audrey Gauthier, VP Marketing & E-Commerce
WHERE WE WORK
WHERE WE WORK
The Little Burgundy Customer Service is based in our home office in our namesake neighbourhood in Montreal. You work next to the rest of the LB team and enjoy all the perks from the home office.